Get answers to all the most frequently asked questions (FAQ) regarding Shebop Beach Mermaid Swimwear, including our shipping and return policy. If you can’t find an answer to your question, please contact us and we will be happy to help.
Frequently Asked Questions
How quickly can you ship? Local Pick Up?
With standard shipping, we will ship your order in 2-3 business days (often sooner!) and will reach out immediately if we will need more time. Please feel free to add a note in the instructions section of the check out page if you need your order ASAP and we will do our best to get this out the door sooner. If you choose the expedited shipping option, your order will ship the next business day if placed before 2:00 p.m. EST
** For a limited time we are offering free local pick up! Pick up can be made between 10-2 PM Monday – Friday. We will try our best to be flexible if a pick up time is needed outside these time frames! Please be sure to provide an accurate phone number in case we have questions about your order so we can address them in a timely manner!
What is your return policy?
We will quickly and efficiently handle any and all returns and exchanges for any reason! If there was an error on our end, we will be responsible for any and all expenses that are incurred with making things right! If you need a different size or decided on a different color, we will ask for you to ship the item back to us and once received we will ship the new item to you at our expense. Basically, you will just be responsible for the return shipping to our warehouse.
Do you ship outside the United States?
At this time, we are only shipping online retail orders to the 50 US states and territories. However, we are happy to open wholesale accounts that wish to resell Shebop Beach in their brick and mortar stores in any country! Fill out the form on the contact page and we will get back with you in 1-2 business days!
Can your mermaid skirts go in the water?
All of our mermaid skirts are made from swimwear fabrics so can totally get wet and go in the water. We do always urge parental supervision if the mermaid skirts are to be worn in the water! SAFETY FIRST!
Where is Shebop Beach headquarters and where do you manufacture your swimwear and apparel?
Our offices are located in Jupiter, Florida USA! We manufacture all of our items in the factory here and our sister factory in Pompano Beach, Florida.